![]() Some users are not aware of the issue until they check the "About This Mac" pane accessible via the Apple menu or experience significant slow-down in a particular application Removing the module, and re-installing it, making sure the connection is tight, has resulted in the previously disabled module working again for several readers. In some cases, the RAM is simply seated improperly. This is a common occurrence with various incremental Mac OS X updates, which can be more picky about RAM than their predecessors.Īs noted in our previous coverage of this issue, the problem may be resultant of a latent logic board problem merely exposed by the Mac OS X update. ![]() Shame Apple! Look at me-devoted Apple fanboy since 1986-having to beg Apple to treat me like a loyal customer.We previously reported an issue where some memory slots (particularly the lower RAM slot on PowerBook G4s) are not recognized after the Mac OS X 10.4.4 update. Don't get stuck paying for something that's not your fault! There's a petition out there to sign ( 4701 signatures as of June 2008), and you can also sign up here for a potential class action lawsuit. If you're one of those who had more than 1 GB RAM, you'll have to wait or pay for the repair above-don't send it to Apple ( too expensive and too little warranty). My cheaper, temporary solution will be to buy a 1 GB stick (yet more expense to me-thanks Apple) to insert in the one good slot at least I'll have my original amount of RAM again. Mac OS X updates disable or damage PowerBooks? (if you're not willing to wait for this to play out legally - $250 repair) Other key links to check out regarding this considerable problem:Īllegations of 15" PowerBook RAM Slot Defect This is just a small sampling of what's out there. What should I do? Has this happened to you? My computer is not under warranty anymore (no AppleCare). ![]() The lower slot no longer sees the RAM, which is what happened two years ago when my logic board died. I was having problems with it, it was running extremely slow and the battery no longer charges. It was fixed under warranty two years ago. I suspect that Apple is being disingenuous about the extent of this issue.Īpple - Support - Discussions - logic board died after being replaced 2 years ago: My PB's logic board is broken again. Both times Apple (under Applecare) replaced the motherboard, but the problem clearly predates the newer machines, and I'm a little anxious about what happens once my expensive Applecare coverage lapses. PowerBook G4: Memory Problems | Macintouch I have a 1.33 Ghz 15" Powerbook and the lower memory slot has died in my machine - twice. I suppose I can live on 1GB of RAM, but 1.5 would definitely help. And perhaps it has nothing to do with Leopard but like I said, it happened just after I installed it. It does exactly describe my problem, though. RAM slot not working after upgrading to Leopard | MacRumors Forums I was not aware of this problem, however my serial number is outside the range of "affected" machines. Others with Powerbooks outside of Apple's arbitrarily chosen serial number range are also plagued with this problem: I'LL HAVE TO PAY TO FIX IT BECAUSE IT'S NOT IN THE SERIAL NUMBER RANGE SELECTED BY APPLE FOR THE REPAIR EXTENSION PROGRAM. Of course, they will discover (like I did) that the lower slot is bad, and then they will tell me what the person at Apple told me on the phone: I spent an hour yesterday on the phone with Apple Tech Support, and they want me to take it to the Apple Store here in San Antonio to be checked out. My problem is that my PB's serial number DOES NOT FALL within the arbitrary range selected by Apple for the PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program. The memory in the lower slot was listed as "EMPTY." Being dense, it took me a while to open System Profiler and notice that half of our memory was gone (from the original 1 GB down to 512 MB). We recently noticed that our Powerbook G4 15" 1.5 GHz (purchased mid-2004) was slowing down. Apple doesn't do it often, but when they piss off their customers-they REALLY piss off their customers.
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